How Stewart’s Business & Tax Service Improved Their Payroll Process with IRIS
Stewart’s Business and Tax Service has been a trusted name in Barstow, California for years, but behind the scenes, outdated payroll software was threatening their reputation and profitability.
When other platforms fell short, IRIS delivered the solution that they described as “a godsend” for their business.
The Challenge
Stewart’s Tax Service had built a solid reputation, growing steadily with satisfied clients and increasing revenue. However, that stability was disrupted when their payroll software vendor discontinued the platform they relied on. The vendor required all users to upgrade to a more expensive system with fewer features—a move that created significant operational challenges.
“They got too big and stopped prioritizing smaller firms,” explained Rob Bolton, Stewart’s Co-Owner. “We used to easily provide direct deposit and print paper checks. It was affordable and efficient. But two years ago, the vendor discontinued support and eliminated those features, leaving us without essential tools.”
This shift tripled Stewart’s operating costs and forced them to raise prices for clients. Furthermore, the new software lacked essential integrations, making running reports and sharing them with other systems difficult.
With escalating costs, frustrated clients, and inefficient processes, Stewarts decided to find a better payroll solution with the features, functionality, and support they needed.
The Solution
After evaluating several options, Rob discovered IRIS’s Payroll software. It not only met their immediate needs but exceeded expectation by introducing advanced features that revolutionized their payroll process
“IRIS’s payroll platform has been a godsend,” Rob shared. “It has given us the ability, at a reasonable rate, to offer direct deposit, keep our clients’ payroll running, and keep them happy.”
Key benefits included:
- Direct Deposit Functionality: Restored a critical service at a sustainable cost.
- Seamless Integration: IRIS easily synced with the firm’s existing bookkeeping systems, eliminating manual data entry.
- Streamlined Reporting: User-friendly tools allowed the firm to generate detailed payroll reports with ease.
- Exceptional Support: IRIS’s team provided hands-on guidance during the transition, ensuring a smooth rollout.
The Results
Switching to IRIS has proven to be a game-changer in just six months.
“Of course, revenue has been going up. By moving clients to IRIS, we’ve been able to cancel our old platform subscription and significantly improve our profit margins.”
Beyond the financial benefits, the improved functionality and user-friendly interface enhanced both client and staff satisfaction. Stewart’s Business & Tax Service is planning to transition all clients to IRIS, offering services at a price point their clients value.
Make Payroll Profitable with IRIS
Stewart’s Business & Tax Service has shown how the right payroll solution can transform challenges into opportunities for growth. By choosing IRIS Payroll, they’ve restored their operations and set the stage for long-term success.
Reach out and talk to one of our experts today to see the difference IRIS can make for your accounting firm or payroll service bureau, today.
