Wiss & Company

Wiss & Company Saves Big with iChannel’s Comprehensive Document and Workflow Management Solution

Industry: Accounting
Contact: Don Logan
Company: WISS & Company, LLP
Challenge: Looking for a content management system with better support and more features
Solution: iChannel Document Management (DMS), Projects and Portal
Result: A sophisticated content management system with excellent support, functionality, management and admin features that improved organization firm-wide and automated processes to increase revenue.

Challenge

In 2010, after using CCH’s Document for 5 years, Wiss was looking for a true content management system that had more features. They wanted a provider that offered better support than their competitors and also wanted a solution that had the sophistication that products like Document lacked.

Solution

“iChannel is used daily by our entire firm. We use document management, routing, automation and have exploited all of what it offered to our benefit. It has changed and simplified all of our processes. iChannel is an integral part of WISS now.” –Don Logan, Director of Technology, WISS

Results

A comprehensive content management system
Improved organization firm-wide
Automated processes to improve accountability
Savings of $30k-$50k per year on just one process automation
Quick access to information and progress on client accounts

Specific Areas of Benefit Include:

Ease of Use and Staff Adoption: Wiss’ end users love the nimbleness, accessibility and powerful search capabilities that iChannel offered and found it to be a big improvement on CCH Document. “We use iChannel throughout the entire firm, to get paper docs into the system, to create invoices, contracts, store email, pdfs and all communications. The ability to create and use tags within the system is also a powerful tool. That is a value we didn’t have with Document.” – Don Logan, Director of Technology, WISS

Efficiency Leads to Significant Savings: iChannel allows WISS to monitor all of their projects, deals, etc. It provides notifications and reminders to help staff stay on task and to allow managers to monitor progress, project completion, workloads, etc. That capability has improved processes and increased communication. The efficiency has freed up thousands of hours of staff time. One example of how they have used iChannel to improve processes and increase their bottom line was by automating monitoring of the 45 Day Rule. Reportedly, through that one automation, they are saving 750-1500 hours every year which equates to a cost savings of $30-50k per year.

IT Advantages: Don Logan reports, “We don’t have to manage it and update it. iChannel does that for us. Also, since we are always looking for ways to leverage technology, we were the first iChannel client to link CCH engagement and the first to host iChannel in the cloud.”

Advice for Businesses Considering iChannel: “When choosing your content management solution, don’t just look at the name of a product. Do your homework. Before choosing iChannel, we looked at GFR, iManage, etc. The best known name does not equal the best choice for your firm. Look at the internal support structure for each vendor. Support is the key to successful implementation and ongoing success. iChannel was the best of breed, chock full of features and offered better implementation services and support.” –Don Logan, Director of Technology, WISS

About Wiss & Company, LLP

Wiss & Company, LLP is a leading regional accounting firm that has served the New Jersey/New York City metropolitan area since its inception in 1969. Representing clients across a wide array of industries, Wiss is committed to providing technical expertise, insightful problem solving and proactive business advice. As a company that embraces the power of change and adaptability, they welcome new technology advancements.

Wiss currently has a team of 28 partners and 180 professional staff. With five offices in the NY-NJ-PA metropolitan area, their team can be anywhere and everywhere. Their size and local presence position them to provide the personal attention of a small firm, while also possessing the depth and reach of a national accounting firm through their membership with the Leading Edge Alliance. The impact of the LEA adds 586 offices in over 200 countries.