Sharp Payroll Service, LLC Case Study
Sharp Payroll Service, LLC, began as a small bookkeeping firm 15 years ago. Recognizing the growth potential in payroll services, President Matt Contardi pivoted the business a decade ago to make payroll its core offering. As the firm’s focus shifted, Matt quickly realized that the right payroll software would be crucial to their growth and profitability goals.
The Challenge
When Sharp Payroll Service transitioned to payroll, the team used outdated bookkeeping software to process payroll. This system was inefficient, labor-intensive, and lacked essential features like client self-service.
“It was a general, desktop software solution that was clunky and difficult to navigate and manage. We couldn’t give our clients access to their hours, and they couldn’t process payroll themselves,” explained Matt.
The outdated software became a bottleneck for growth. Adding new clients meant hiring additional employees, which would cut into profitability. Sharp Payroll needed a scalable solution to manage their growing client base without increasing overhead.
The Solution
While searching for a better solution, Matt was introduced to IRIS Payroll Solutions. Matt knew what features, functionality, and support his business required.
“I was looking for software that gave me the functionality I needed but wouldn’t eat into most of my profits,” Matt shared.” A lot of the software options that I found were attractive. They had some nice features, but then it would come down to the price, and they were looking for half of my business. With IRIS, the software was incredible. Once we received a demo, it was clear to me that the IRIS software was very intuitive and easy to learn, making it easier to bring on new clients,” commented Matt. “I wasn’t forfeiting anything that the other companies were offering and was still able to make the purchase at a reasonable price and be competitive and remain profitable.”
The Results
IRIS Payroll Solutions transformed Sharp Payroll Service, enabling exponential growth:
- 7x Client Growth: From just over 100 clients to 700, with 650 of those being payroll clients.
- 10x Revenue Growth: Payroll now accounts for 70% of the firm’s gross revenue, compared to just 20% before implementing IRIS.
IRIS Payroll didn’t just enable growth; it also strengthened client relationships. By offering personalized, family-run service, Sharp Payroll built a loyal client base that saw them as more than just a cost-saving alternative to competitors like ADP and Paychex.
“Payroll became the foundation for cross selling our other services. Once clients are happy with payroll, they don’t want to leave,” Matt explained. “They appreciate direct access to me and their payroll specialist, ensuring any issue is resolved within minutes.”
“Before switching to IRIS, payroll was just 20% of our revenue. Today, it’s 70%. We’ve achieved this without adding new staff because the software is that efficient,” shared Matt.
“I’m a very satisfied customer. IRIS Payroll completely revolutionized our business, helping us scale to the next level. I’d shout from the mountaintops how great this solution is!”
Revolutionize Your Firm with IRIS Payroll
IRIS Payroll Solutions equips firms with the tools to streamline and automate payroll services, making payroll a profitable cornerstone of your business. Discover how IRIS can help you create scalable, stable, and meaningful growth for your firm.
